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Annual Error Resolution Notice

In Case of Errors or Questions About Your Electronic Transfers,

Telephone us at: 828-437-1426


Write us at: Morganton Savings Bank
PO Box 1509
Morganton, NC 28680

as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will recredit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.